How to Spot Facebook Scams

Chances are high that you’ve been a victim of a Facebook scam, and you may not even know about it. Late last week, the Naked Security blog posted an alert about a scam claiming that Facebook would begin charging for its services and promising a way to continue using Facebook for free. The scam has been around for years, but people keep clicking. Now that Facebook has crossed the 1-billion-member mark, it will only continue to attract cybercriminals looking to make easy money off of an irresistibly large user pool. Here’s how to spot a possible scam on Facebook and where to go to find out the truth. A quick fact check could save you and your friends from getting ripped off by Facebook scammers. Read more on Mashable.com

Facebook Fakes: Many Users Don't Exist

Facebook reports that as many as 83 million of its users are phony--but the numbers tell only part of the story. Like the number of people served at McDonald's, the number of users on Facebook is the stuff of legend: Three times the population of the United States! Almost one-seventh of the world's population, all using the social network! Not so fast-- it turns out that a good number of those users aren't users at all, according to Facebook. Read more on InformationWeek.com

In Social Media, The Customer Really Comes First

Social media make the customer more powerful than ever. Here's how to listen and react. The customer is always right. Any organization that has paid only lip service to that adage will find itself at a distinct disadvantage as social networking platforms give customers not only a louder voice, but also one that can be heard far and wide in a matter of seconds. Real-time compliments, complaints, questions, leads, support … Welcome to the age of social CRM. Read more about social media on InformationWeek.com